SMS & Communications Terms

These SMS & Communications Terms ("SMS Terms") supplement our Terms of Service and Privacy Policy. They govern the use of text messaging (SMS/MMS), voice, and related communication features provided through the Warpflow Signals platform, operated by Infinite Solutions Group LLC ("Company", "we", "us"). By enabling or using any communication feature, you agree to these SMS Terms.

1. Scope of Communication Services

Warpflow Signals provides businesses ("Subscribers") with tools to send and receive text messages (SMS/MMS) and voice calls to their customers, patients, and leads ("End Users"). Communication services are delivered through carrier-grade infrastructure including AWS End User Messaging, Amazon Connect, and third-party providers such as Twilio and GoHighLevel.

Subscribers are responsible for ensuring all communications sent through the platform comply with applicable federal and state laws, including the Telephone Consumer Protection Act (TCPA), the Controlling the Assault of Non-Solicited Pornography and Marketing Act (CAN-SPAM), and applicable state consumer protection statutes.

2. Consent Requirements

Prior Express Consent

Before sending any text message or placing any call through Warpflow, Subscribers must obtain prior express consent from the End User. For marketing or promotional messages, Subscribers must obtain prior express written consent as required by the TCPA.

What Constitutes Valid Consent

Valid consent must meet all of the following criteria:

The End User must knowingly and voluntarily agree to receive messages at a specific telephone number
The consent disclosure must clearly identify the Subscriber (business name) sending messages
The disclosure must describe the type and frequency of messages the End User will receive
The disclosure must inform the End User that message and data rates may apply
The disclosure must inform the End User that consent is not a condition of purchase
The disclosure must explain how to opt out (e.g., "Reply STOP to cancel")

Record Keeping

Subscribers are solely responsible for maintaining records of consent for each End User. Consent records should include the date, time, method of consent (web form, in-person intake, etc.), the specific language presented to the End User, and the telephone number for which consent was given. Warpflow does not collect or store consent records on behalf of Subscribers.

3. Message Content and Frequency

Permitted Use

Messages sent through Warpflow must be:

Related to the Subscriber's legitimate business purpose
Consistent with the consent provided by the End User
Compliant with CTIA Short Code Monitoring Handbook and Messaging Principles and Best Practices guidelines

Prohibited Content

The following content is prohibited in all messages sent through the platform:

SHAFT content: Sex, Hate, Alcohol, Firearms, and Tobacco (per CTIA guidelines)
Deceptive, misleading, or fraudulent messages
Phishing attempts or messages designed to extract sensitive information under false pretenses
Content that violates any applicable law or regulation
Unsolicited commercial messages to persons who have not provided consent

Message Frequency

Subscribers must not exceed the message frequency disclosed to the End User at the time of consent. If no specific frequency was disclosed, message volume should be reasonable and proportionate to the business relationship. Warpflow may enforce platform-level rate limits to protect carrier relationships and deliverability.

Message and Data Rates

Standard message and data rates from the End User's wireless carrier may apply to messages sent or received through the platform. Warpflow is not responsible for any charges incurred by End Users from their carriers.

4. Opt-Out Rights and Procedures

End User Opt-Out

End Users may opt out of receiving text messages at any time by replying with any of the following keywords: STOP, END, CANCEL, UNSUBSCRIBE, or QUIT. Opt-out requests are processed automatically and immediately at the platform level.

Opt-Out Confirmation

Upon receiving a valid opt-out keyword, the platform will send a single confirmation message (e.g., "You have been unsubscribed from [Business Name] messages. Reply START to re-subscribe.") and no further messages will be sent to that number unless the End User re-subscribes.

Opt-In (Re-Subscribe)

End Users who have previously opted out may re-subscribe by replying START or UNSTOP. Re-subscription restores message delivery under the original consent.

Contact-Level Enforcement

Opt-out status is tracked at the contact level per the April 2026 TCPA rules. When an End User opts out, the opt-out applies across all message channels for that Subscriber. The platform will block any outbound message to an opted-out contact and return an error to the Subscriber.

Subscribers Must Not Override Opt-Outs

Subscribers may not circumvent, override, or attempt to reverse an End User's opt-out through any means, including creating duplicate contacts, using alternate phone numbers, or manually re-enabling messaging for opted-out contacts.

5. First-Message Compliance

The first outbound text message sent to any new End User will automatically include the Subscriber's business name and opt-out instructions ("Reply STOP to opt out") appended to the message body, in compliance with CTIA guidelines. This disclosure is also periodically re-included for recurring contacts.

6. 10DLC Registration

Brand and Campaign Registration

To send SMS messages through the platform, each Subscriber must complete 10-digit long code (10DLC) registration with The Campaign Registry (TCR) through the Warpflow dashboard. This includes:

Brand registration — The Subscriber's legal business name, EIN, address, and contact information are submitted to TCR for identity verification
Campaign registration — The Subscriber describes their messaging use case, provides sample messages, and supplies links to their privacy policy and terms of service
Phone number provisioning — A dedicated phone number is assigned to the Subscriber and associated with their approved campaign

Campaign Types

Subscribers select a campaign type during registration based on their messaging use case:

Customer Care — For appointment reminders, follow-ups, and general customer support. Standard vetting and approval timeline.
Healthcare — For practices where staff may discuss treatments, medications, or health conditions via text. Requires enhanced vetting.

Subscribers are responsible for selecting the campaign type that accurately reflects their messaging content. Misrepresenting the campaign type may result in carrier filtering, message blocking, or campaign suspension.

Registration Requirements

As part of campaign registration, Subscribers must provide:

A description of how End Users opt in to receive messages
Sample messages representative of actual content that will be sent
A publicly accessible privacy policy URL
A publicly accessible terms of service URL
HELP keyword response text
STOP keyword response text

Subscriber Responsibility

The Subscriber is the registered brand and campaign owner. Warpflow facilitates the registration process as a platform provider but does not own, guarantee, or assume liability for any Subscriber's 10DLC registration, campaign approval, carrier deliverability, or regulatory compliance. If a campaign is suspended or rejected by carriers, the Subscriber is responsible for remediation.

7. Healthcare and HIPAA Messaging

Subscribers in healthcare, medical, dental, or similar industries should be aware of additional obligations when using SMS for patient communications:

Text messages are not a secure communication channel. Subscribers should avoid sending protected health information (PHI) via SMS unless the patient has been informed of the risks and has provided consent.
Warpflow offers configurable data policies including PII/PHI sanitization, encrypted storage, and audit logging for Subscribers with HIPAA compliance requirements. These features must be explicitly enabled in the Subscriber's tenant configuration.
Subscribers who handle PHI are responsible for executing a Business Associate Agreement (BAA) with Warpflow prior to transmitting any PHI through the platform.
Healthcare campaign registrations are subject to enhanced carrier vetting and longer approval timelines.

8. Voice Communications

Call Recording Disclosure

Where voice calling features are enabled, inbound calls may be recorded for quality assurance purposes. A consent prompt is played at the beginning of each recorded call. Call recordings are encrypted at rest and subject to configurable retention policies. Outbound calls initiated by Subscriber agents are not recorded.

Voicemail Transcription

Voicemail messages may be automatically transcribed using speech-to-text services. Transcriptions are processed through the same data policies (including PII sanitization for HIPAA tenants) as text-based messages.

9. Data Handling for Communications

Communication data is handled in accordance with our Privacy Policy. Additional specifics for communication features:

Message content — Stored in the Subscriber's isolated database. Retention period is governed by the Subscriber's data policy configuration.
Opt-out records — Maintained for as long as the Subscriber's account is active, plus 30 days after account deletion, to ensure continued opt-out enforcement.
Phone numbers — End User phone numbers are stored for message delivery and opt-out tracking. For HIPAA tenants, phone numbers are stored as encrypted blind indexes.
Call recordings — Encrypted with customer-managed keys (KMS). Subject to configurable retention periods and automatic deletion.
Carrier data — Delivery receipts and carrier metadata are retained for troubleshooting and compliance for up to 90 days.

10. Platform Obligations and Limitations

Warpflow provides the technical infrastructure for communications but:

Does not guarantee message deliverability. Delivery depends on carrier networks, phone number validity, and campaign compliance status.
Does not monitor or review the content of individual messages for legal compliance. Subscribers are solely responsible for message content.
Reserves the right to suspend messaging for any Subscriber whose usage patterns indicate potential TCPA violations, carrier complaints, spam reports, or content policy violations.
Will cooperate with carrier investigations and regulatory inquiries, which may include disclosing Subscriber identity and messaging records.

11. Suspension and Termination

We may immediately suspend or terminate a Subscriber's communication features without prior notice if:

The Subscriber's carrier spam complaint rate exceeds industry thresholds
The Subscriber sends messages to End Users without valid consent
The Subscriber's 10DLC campaign is suspended or revoked by carriers or TCR
The Subscriber violates any provision of these SMS Terms, our Terms of Service, or applicable law

Suspension of communication features does not affect the Subscriber's access to other Warpflow platform features unless otherwise specified.

12. Indemnification

Subscribers agree to indemnify, defend, and hold harmless Infinite Solutions Group LLC, its officers, directors, employees, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from or related to:

The Subscriber's use of communication features
Messages sent by the Subscriber or their agents through the platform
The Subscriber's failure to obtain or maintain valid consent
Any violation of the TCPA, CTIA guidelines, state telemarketing laws, or these SMS Terms

13. Changes to These Terms

We may update these SMS Terms from time to time to reflect changes in law, carrier requirements, or platform capabilities. Material changes will be communicated via email or through the Warpflow dashboard. Continued use of communication features after changes constitutes acceptance of the revised terms.

14. Contact

For questions about these SMS & Communications Terms, contact us at support@warpflow.ai.

To report an unwanted message from a Warpflow-powered number, contact us at support@warpflow.ai with the phone number and message details.