Manage notifications

Overview

Signals sends push notifications for incoming calls, new messages, voicemail, and billing alerts. Each team member configures their own notification preferences; what you set here applies to your devices only.

Navigate to notification settings

Go to Preferences → Notifications in the sidebar.

Grant notification permission

Before Signals can send notifications, your browser (or device) must allow them.

1. If prompted, click Allow when the browser asks for notification permission
2. If you previously denied the prompt, click Enable notifications on the settings page, which opens your browser's permission settings where you can change it to Allow

Subscribe to push notifications

Push notifications work on mobile (PWA) and desktop. They deliver alerts even when the Signals tab isn't in focus.

1. On the Notifications settings page, click Subscribe to push notifications
2. Your device is registered and shows as subscribed
3. To unsubscribe, click Unsubscribe (you'll stop receiving push notifications on that device)

If you use Signals on multiple devices, subscribe on each one separately.

Per-type notification toggles

Control which types of alerts you receive:

Toggle each type on or off based on your role. For example, agents may want all message types but not billing alerts, while admins may want billing alerts enabled.

Note: The billing alerts toggle is visible to admin users only.

Email notifications

In addition to push notifications, Signals can send alerts to your email inbox. Email notifications are independent from push — you can enable one, both, or neither for each alert type.

Email notifications deliver the same alert types listed above (billing alerts, escalations, and more) with a link to the relevant conversation or settings page in the dashboard.

Note: Email notifications are not available for HIPAA-enabled tenants.

Business hours only

Toggle Business hours only to suppress non-urgent notifications outside your configured business hours.

When enabled:

• Routine alerts (new messages, drafts ready) are held until business hours resume
• Escalations always notify immediately, regardless of this setting

This is useful for teams that don't want off-hours interruptions but still need to be reachable for urgent issues.

Ringtone selection

Choose a ringtone for incoming call alerts. Click the preview button to hear each option before selecting.

Test your notifications

Click the Test notification button to send a test alert to your device. This verifies that:

• Browser notification permission is granted
• Push subscription is active
• Your selected ringtone plays correctly

If the test notification doesn't appear, check the troubleshooting section in Install the mobile app.

HIPAA mode

For HIPAA-enabled tenants, all notifications automatically use generic content:

• Instead of "Call from John Smith (555-1234)" → "Incoming call"
• Instead of "New message from Jane Doe" → "New message"

This protects Protected Health Information (PHI) from appearing on lock screens and notification banners. No configuration needed; it's automatic for HIPAA tenants.

Desktop vs. mobile behavior

• Desktop (browser): Notifications appear as browser notifications in your OS notification center
• Mobile (PWA): Notifications appear as push notifications with sound and vibration
• Both: The softphone ringtone plays when an incoming call notification arrives, if the Signals tab/app is in focus

Tips

• Subscribe on your primary work device at minimum. If you use the PWA on your phone and the browser on your desktop, subscribe on both.
• Billing alerts are on by default. They notify you before your credit balance runs out or a payment fails, so leave them enabled unless another team member is handling billing.
• Adjust as you go. If you're getting too many email notifications, toggle that type off while keeping calls and voicemail on.