Signals for medical spas
Set up Warpflow Signals for your medical spa with after-hours capture, cycle re-booking, Signal Guard (HIPAA), and brand voice.
Get started in 5 minutes
Warpflow includes a Medical Aesthetics preset designed for medical spas and aesthetics practices. It loads routing rules, templates, brand voice, and HIPAA-compliant Signal Guard rules in one click.
- Go to Industry Presets in your dashboard
- Select Medical Aesthetics
- Click Apply and confirm
If you haven't set up your account yet, start with the Getting Started guide first.
What the preset includes
Routing rules
The Medical Aesthetics preset loads rules for the most common med spa scenarios:
| Rule | What it does |
|---|---|
| After-hours capture | Sends an instant acknowledgment when a lead contacts you outside business hours. No more losing $1,500 patients to voicemail. |
| Missed call follow-up | Automatically texts back when a call goes unanswered, with a link to book online. |
| Booking request | Sends a confirmation template when the AI detects a booking intent. |
| Cycle re-booking | Triggers a follow-up sequence for patients due for their next treatment (Botox, filler, laser). |
| High-value nurturing | Scores leads and routes hot prospects to your team immediately with a priority task. |
| Complaint escalation | Detects negative sentiment and escalates to your team with a high-priority task. |
Templates
Pre-built SMS and email templates for:
- After-hours acknowledgment
- Missed call follow-up
- Booking confirmation
- Treatment follow-up / re-booking reminder
- General inquiry response
Customize these on the Templates page. Use {{contact.first_name}} and {{business_name}} for personalization.
Brand voice
The preset selects the Caring Concierge persona: warm, empathetic, and professional. This is the tone most med spa patients expect.
If you prefer a more clinical tone, switch to Warm Professional on the Brand Voice page. Both work well for aesthetics practices.
Signal Guard (HIPAA)
Enabled by default. The Medical Aesthetics Signal Guard preset includes:
- Prohibited phrases: "diagnose," "prescribe," "guaranteed results," "cure," "permanent"
- Escalation keywords: "allergic reaction," "infection," "malpractice"
- Urgent keyword escalation: messages containing urgent medical keywords (like "allergic reaction" or "infection") are automatically escalated to your team
- Compliance rules: No medical advice in AI replies, always recommend an in-person consultation for clinical questions
- AI judge: Evaluates every reply for HIPAA-sensitive content before sending
These protections ensure your automated communications stay compliant. See HIPAA Compliance for more details on your responsibilities.
What to customize first
After applying the preset:
- Templates: update the business name, phone number, and booking link in each template
- Business hours: set your actual schedule (the preset uses a default Mon–Fri 9–5)
- Brand voice persona name: change it from the default to your practice name (for example, "The Glow Studio Team")
- Prohibited words: add any terms specific to your practice that AI should avoid
- Test with the test runner: paste real patient messages and verify the rules fire correctly
Recommended next steps
- Connect GoHighLevel to sync your CRM for automatic contact updates
- Set up AI replies to enable AI classification and smart responses (Pro plan)
- Test before going live to verify everything works with simulated messages
Industry presets
One-click configuration that loads routing rules, templates, brand voice, scoring weights, and Signal Guard rules tailored to your industry.
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